Return Policy

Return policy

 

  • Our goal is to make you satisfied with the products you buy at 3gcup.com. If you are not happy with your order, we can offer you a return or exchange service.

 

Return conditions

 

  • You can apply for a return or exchange within 30 days of receiving the product.
  • The returned product must be unused, undamaged, unwashed, and with original tags and packaging.
  • Some special products (such as customized products, promotional products, etc.) do not accept returns or exchanges.
  • These products will be clearly stated on the product page. You need to provide a valid order number and proof of purchase.
  • The return shipping cost is to be borne by the customer.

 

Return process

  • If you want to return or exchange the product you purchased, please contact us at boutiquecup@3gcup.com and tell us your order number and reason for return.
  • We will reply to you within 24 hours and send you a free return shipping label, as well as an optional exchange form (if applicable).
  • You need to pack the product you want to return or exchange well, and attach the filled exchange form (if applicable), then stick it with the shipping label we provide and hand it over to the designated courier company.
  • Our return address is: ZHAOXIN INFORMATION SCIENCE AND TECHNOLOGY INC 8 THE GREEN STE A DOVER, DE 19901, contact email: boutiquecup@3gcup.com.
  • After we receive and inspect your returned or exchanged product, we will notify you by email. If eligible, we will arrange a refund or send out a new product for you.

 

Refund policy

  • If you have applied for a full or partial refund, we will process your refund according to the original payment method after we receive and check your returned product. Generally speaking, refunds will be credited within 7 working days. The specific time depends on the policies of different banks or payment platforms.
  • If you have not received the expected refund, please check your bank account or payment platform account first.
  • If you still have not received it, please contact us and we will solve it for you as soon as possible.
  • If you have any questions, please feel free to contact us at boutiquecup@3gcup.com. Thank you for choosing 3gcup.com!

 

Here are some return scenarios and solutions caused by seller or buyer reasons:

 

1.Return caused by seller reasons:

  • Damaged or defective products: If the customer receives a damaged or defective product, we will ask them to provide relevant evidence such as photos or videos, so that we can evaluate the severity of the problem. If the problem is confirmed to be caused by the seller, we will provide free return and full refund or exchange services for the customer.
  • Wrong product or delivery problem: If the customer receives the wrong product or experiences a delivery problem, we will provide free return and full refund or replace the correct product for the customer.

 

2.Return caused by buyer reasons:

  • Unwanted products: If the customer changes their mind or doesn't need the product, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method.
  • Wrong product selection or size issue: If the customer chooses the wrong product or the size doesn't fit them, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method or the correct product will be replaced.
  • Other reasons: If the customer has other reasons to request a return, we will make a decision after evaluating their situation and issue a refund or replace the product according to the original payment method.

 

Our goal is to provide the best shopping experience for our customers, so we will make every effort to resolve any return issues. 

 

Detailed guidance on the return process:

 

1.Confirm eligibility for return

Before you request a return, please confirm if your order meets the conditions of our return policy. You can check our return policy on the 3gcup.com website or contact our customer service team to confirm your eligibility for return.

 

2.Contact us

If you are certain that your order meets the conditions of our return policy, you can contact our customer service team at boutiquecup@3gcup.com with your order number and reason for return. We will respond to you within 24 hours and provide you with the specific steps for returning the item and the information required.

 

3.Prepare for return

After obtaining our approval, please package the item(s) to be returned and attach the completed return form (if applicable). Please ensure that the item(s) are unused, undamaged, unwashed, and have the original tags and packaging.

 

4.Obtain return label

We will send you a free return label, which you can simply attach to the package. If you need to exchange the item, please let us know when you contact customer service and we will provide you with the corresponding exchange form.

 

5.Ship the return

Please hand the packaged item(s) to the designated courier and use the shipping label we provide for sending. Our return address is: ZHAOXIN INFORMATION SCIENCE AND TECHNOLOGY INC 8 THE GREEN STE A DOVER, DE 19901. Please be sure to keep a copy of the shipping label for your records.

 

6.Inspect returned item

We will inspect the returned item(s) within 3-5 business days of receiving them. If the item(s) meet the conditions of our return policy, we will arrange for a refund or send you a replacement item. If the item(s) do not meet the conditions, we will contact you and send the item(s) back to you.

 

7.Receive refund

If your refund has been processed, we will notify you via email and refund the amount according to the original payment method. The refund will generally be credited within 7 business days, depending on the policies of your bank or payment platform.

 

 

If you have any questions or concerns, please feel free to contact our customer service email at boutiquecup@3gcup.com or call us at +1 302-213-2560. Our customer service representatives will reply to you within 1-2 business days. Thank you for choosing 3gcup.com!